Box Office Manager - Jobs in the Theatre - Part 14

The box office manager (sometimes called the treasurer) is the person who is responsible for the sales of tickets, accounting of the money from ticket sales, customer service, and the supervision of the box office staff. If the position is in a professional theatre, the box office manager may be in charge of hiring box office staff and then conducting performance evaluations of the box office employees.

Whether there is a staff or only volunteers, the box office manager is the person that is in charge in training all box office staff in the proper procedures. He or she will make sure that all people who work in the box office are properly trained in how to use the ticket system, be it manual or automated. He or she will also make sure they know the proper procedure and policies for refunds and exchanges. These policies are establish by the box office manager with approval from any managers in the theatre that are above the box office manager.

The box office manager is the person who is ultimately responsible for all ticket sales. He or she will ensure the security of money being exchanged when tickets are bought or, if allowed by theatre policy, returned. When a show is touring or being held at a venue that is not a constant home, the box office manager coordinates with the venue owner and production staff to determine prices for tickets.

The box office manager will also determine box office hours and establish schedules for the workers in the box office. Then, after each performance, the box office manager reports the house count (the number of tickets sold) to the house manager (or whoever is specified to receive this report). This helps to make sure that none of the performances have been oversold.

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