Head Usher - Jobs in the Theatre - Part 20

The Head Usher is the person that is ultimately responsible for making sure that the front of house is clean and making sure that patrons to the theatre feel welcome and safe. While the hierarchy changes in theatres, it is likely that the head usher will report to the Front of House Manager. It is also likely that the head usher will be responsible for other ushers. These ushers may be hired or they may be volunteers.

A head usher will be certain to provide the highest level of customer service to theatre patrons. When patrons enter the theatre, it should be clean and welcoming. The head usher will make sure that the area, including the bathrooms, is clean. This duty may be delegated to other ushers and the head usher might supervise or the head usher may do the work himself or herself. The head usher will also distribute programs to patrons for the show that they are coming to see.

The head ushers will be aware of any issues concerning seating for patrons. He or she will make sure that patrons that have any disabilities will have appropriate seating. He or she will also assist patrons with late arrival seating in order to keep disruptions of the show to a minimum.

After the performance, the head usher is responsible for collecting any feedback from the audience. He or she is then responsible for reporting this feedback to the appropriate manager. He or she will also make sure that the front of house and lobby are clean after each performance. Also, when necessary, he or she will assist the appropriate manager with setting up lobby displays and in the development of theatrical or lobby spaces.

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